Emil was at our house to install a new Air conditioner. Very knowledgeable and great personality. Really did a great job.
- Larry K.
Kyle assessed our situation and came up with several options for our furnace and water heater. He answered all of our questions with applicable details. Great job.
- Brandon S.
Routine Service visit. As usual Frasier's employees are always professional and courteous. I would recommend Joe to anyone needing service from Frasiers.
- Elisabeth M.
I Would Definitely Recommend
I am new to the area with a heating system I am not use to in our home. After calling the company that put the system in and being told they couldn’t come out till sometime in October, I called Frasier’s and explained my issue. I was contacted that day by their dispatch and was scheduled the next day. The guys came out to our home and did a thorough check and advised me that the system appears to have been on a every 5 year change out. Meaning parts that could go out were changed every 5 years. They explained how the system works and answered my questions with great knowledge. I would definitely recommend this company.
- Susan M.
Zach was delightful, courteous, and very knowledgeable! He did a great job servicing our AC. Plus our dogs loved him.
- Ed M.
Great Emergency Service
We needed help right away. Our air conditioning went out when it was really hot and humid. Frasier's came out right away and explained our options to us. We decided on a new unit and decided to upgrade our furnace as well. They told us it would probably be about 2 weeks out. They surprised us and installed them in a week. We were very excited. They didn't quit until the job was done. Thank you to Frasier's for all your help, expertise, and knowledge.
- Lori H.
Very Professional and Very Honest
Adam was very professional and very honest. I would hire this company again in the future, and I would recommend asking for Adam. Being a teacher, I have no knowledge of the trades and finding someone you can trust is very important. Frasier's was quick to respond, and I would not hesitate to call this company.
- Mark W.
Above & Beyond Service
Zack was courteous, knowledgeable, and did a great job explaining everything to us. We will continue to do all of our plumbing and heating business with Frasier's.
- Dave and Karen C.
They are on time, let you know when headed to your home, etc by text and email. Very knowledgeable friendly workers.
- Charles J.
Shawn fixed our problem with the furnace in a fast and efficient manner. He was extremely knowledgeable and explained the problem well. Highly recommended!
- Laurie E.
Adam was so knowledgeable and only did what he knew was necessary. He also informed us of any concerns for the future. Will recommend Frasier to everyone!😊 Thank you!
- Roberta H.
Professional and Punctual
Zach Hastreiter performed our annual boiler service and was very professional and punctual. We were very happy to get a text and e-mail letting us know who was going to do the service and when they would be here. Zach was right on time and thanks to the text picture we knew who he was before we met him. Plan to use Frasier's for all our HVAC needs and look forward to working with Zach again in the future.
- Jack S.
They did an excellent job, which is what you always get from Frasiers. We had an LP water tank replaced. This involved some cutting and fitting of the vent system and the gas line. Nothing shoddy about their work, everything fits perfectly. The job was done right. I called them about 0930 that I had seepage from my old tank and before 5 pm everything was done.
- Mary D.
Very Friendly Staff
Zach did a great job with this year's annual maintenance for our furnace and boiler systems. He explained the testing results in understandable terms. He is also a dog lover, which is great in our household.
- Brian B.
Adam was very professional and very helpful in answering any questions that I had. He was very thorough in his work and very positive throughout our situation of dealing with a septic issue. Overall he provided the best experience that I have encountered in any level of service. Very pleased. Highly Highly Highly recommend Adam.
- Tyler L.
Pleasant and Helpful
Joe Kimball was pleasant and professional. Greatly appreciated how prompt he was and the great communication from Frasiers about who was coming out and when Great experience!
- Linda W.
Heath, the service technician, did an outstanding job today. He was very knowledgeable, very courteous, and explained things in easy to understand detail.
- Paul B.
Always on Time
They always show up on time, are very thorough, and do a very good job. Zach did a good job replacing the parts identified on his furnace check two days earlier and made sure everything was working well before leaving.
- Daniel B.
We were in a panic! The office people were supportive and informed. The guys got here in record time. Did a great job. Highly recommended!!!
- Bonnie M.
Friendly, Courteous, and Polite
Zach was friendly, courteous, and polite. He completed the job in a timely manner and explained his report thoroughly to the customer. 5-star review.
- Julie B.
Shawn showed up promptly as we had no heat but was not on the Preferred list. Very knowledgeable and got us to heat fast. Was very tidy and answered all my questions. A big asset to Frasiers Heating. Thank You!
- Susan E.
Joe was here today to service a wall furnace. He was prompt, kind, professional, and just an all-around very nice guy. When we called this morning for service the woman who answered was simply delightful. This is probably the 4th time in 8-9 years that we’ve used Frazier’s. Always happy and won’t call anyone else.
- Susan C.
Explained Preventative Maintenance
Was kept up to date on when to expect the repair staff including their name and a photo. Frasier's did their best to accommodate my schedule. Repair staff was prompt and efficient and explained preventative maintenance options in lay-terms.
- Diane A.
Very Friendly Staff
Shawn and Kenny were both extremely helpful and professional. Any encounters I've had with Frasier's have been great. I highly recommend them to anyone in the Northwoods.
- Kelly O.
Patient With Questions
Gene is extremely knowledgeable about boiler systems and took the time to explain it to me. I had plenty of questions and he had thorough answers for each one. He pointed out areas of concern and gave me options for repair or replacement. Thanks for the great job today, Gene!
- Jamie T.
If I could give Zach more than 5 🌟 s, I would! Exceptional customer service. Extremely thorough. Went the extra mile to assure me the work was complete. Fraiser has fantastic customer service. It is obvious that all their employees are trained to give the best service possible. Great company.
- Jill S.
Amazing Customer Service
Zach was punctual to the minute! Pleasant, and knowledgeable, he explained what the service was going to be, then did it. He found a few things, fixed them, and explained what he’d found. All the Frasier’s folks we’ve seen over the years have been that way. This is a company that gets “customer service “.
- Michael M.
Best Company by Far
Gene went above and beyond to help my wife and I get our heating issues solved. We had to get a new furnace, but we appreciate the fact that Gene was trying to get us the best options available to us on our "outdated" equipment. These guys are the best! The next day Frasier's sent out Dan & Emil (I hope I spelled his name correctly) to install a new furnace. They were very professional in their work, as well as pleasant in how they responded to our predicament. Frasier's Plumbing Heating & Cooling is by far the best company we have had the pleasure of doing business with. Thank you guys so very much!
- Eric M.
Friendly and Efficient
Friendly efficient young man. Work was completed in a timely fashion. Gave us a detailed report on our system and answered all questions completely.
- Thomas P.
Shawn & Joe were very knowledgeable and efficient. The company was great they let us know ahead of time what time they would be at our home along with a picture of the technician.
- Kathy B.
Shawn came out for an estimate and he was very polite and knowledgeable. He shared with me his finding and explained everything I needed to know. Very helpful. Thank you, Shawn
- Michele D.
Quick and Efficient Service
Furnace down on a holiday weekend. Frasier was so accommodating and showed real concern for our situation. Zach was punctual, very polite, efficient, and thorough. Responded to our questions promptly.
- Susan K.
Best Service Ever
Best service I have ever experienced. From calling to make an appointment to finishing the project! Every touchpoint with Frasier's exceeded my expectations. I am blown away with the service from our first call to scheduling and working with one of the most knowledgeable technicians I have ever had the pleasure to meet. Communication via email and text to let us know when the tech is leaving and arrival time......who else does that today? Our Technician knew his stuff. He was professional, friendly, and helpful. He made sure I understood everything so we could make informed decisions! If I could rate 10 stars I would! Thank you Frasers and especially our technician! You put the awe in awesome!
- Robert D.
Top Quality Work
From start to finish Frasier did a fantastic job. I was kept well informed of what was going on with my water system and what needed to be done to fix the problem. Tech. Adam was very professional and made some suggestions about what needed to be done. His work was top quality. He was very courteous. Both Adam and his assistant Kenny did a great job. We are very pleased with our whole experience with Frasier's Plumbing.
- Kenneth B.
Fast and Friendly Service
Was very helpful in solving my problem. Called other companies and no one could get to me in a timely manner. Called Frasier's in the late afternoon and they were here the next morning. Adam was the Tech that came with his partner and was very professional and explained everything in detail and most importantly fixed the issue in no time at all. Very Satisfied with the whole experience from the Secretary that I spoke with first, to the scheduling person that called me, and the tech that came. Would recommend anyone looking for fast and friendly service.
- Caleb H.
Excellent Service! Very knowledgeable and friendly. Would definitely recommend Dan. He showed us what the problem was, fixed it, and kept us informed the entire time.
- Cynthia B.
Frasier’s came out the same day we called when our heat went out when other places told us they couldn’t get out until next week. With highs in the lower 30s, we couldn’t go a week without heat. They had us back up and running before the other guys could even get here.
- Tom & Jodie O.
Nice friendly knowledgeable young man. Wanted to make sure we understood exactly what he was doing and why he was concerned over an issue. We appreciated that and the fact that he was so good with our dog.
- Sue K.
Zach was very friendly and helpful. Figured out our issue and fixed it relatively quickly. Was able to get a same-day appointment even though it wasn't an emergency.
- Peggy W.
Very Happy with their Services!
Very happy with the service provided. Dan is very knowledgeable and demonstrated this in the installation of our new water heater. Dan is very personable, friendly, and down to earth. Thanks much.
- Barbara B.
Joe did an extremely great job for me! He was very courteous and professional. He effectively explained to me what was going on with my furnace and remedied the concern I was having. Joe was knowledgeable and gave me practical and helpful advice. Super job!
- Miss B.
Called mid-day for a furnace issue. Within less than 30 minutes I was contacted and told a technician would be there soon. Quickly diagnosed the problem and got the repair done in a few hours. Excellent professional work.
- Paula S.
Went online and sought an appointment to have my annual furnace check-up and clean. By the end of the day their technician Joe came. Very professional easy to talk to. I would go online because then you get a$40 coupon made the price reasonable.
Best Company Ever!
We have dealt with other plumbing companies and Frasier's is by far the best company to work with. Our experience with Dan S has been outstanding. He is extremely knowledgeable, polite, and gets the job done. We have a manufactured home with only a crawl space and he doesn't hesitate to crawl under it if needed. That's not the case with other companies because as soon as they find that out, they are either too busy or don't even call back. You get what you pay for. I can't say enough good things about Fraiser's. They are definitely worth the money and peace of mind is everything! Frasier's = reliability!
- Annette N.
Joe and Zach were here today for annual maintenance on my AC and furnace. They were courteous, professional, friendly, and thorough. I appreciate the work your company provides and always feel confident with the outcome! Thank you!
- Mary K.
Dan installed quite a few items for us. He was very professional, knowledgeable, and explained all of the work in detail. Super personality as well. I’d recommend Dan and Frasier’s to anyone! Thanks, Dan!
- Alex D.
Offer Excellent Service
Frasier’s offers excellent service and high-quality work. They installed a rather complicated water filtration system in my mom’s home and we are very satisfied with how the job turned out. Adam was very professional and thorough and he took the time to answer all our questions. Thanks again for your great work!
- Marie T.
Good Quality Work
Dan did a great job for us today. He was informative and worked quickly to solve our issues. It seemed rather pricey but was good quality work.
- Andy B.
Above & Beyond Service
Zach and Heath were two of the best service people we have ever had the pleasure of working with. To say they went above and beyond is an understatement! They were thorough, knowledgeable, informative, respectful, and excellent at their craft. Typically I wouldn't think having service people at your house all day would be an enjoyable experience, but that's what it was! I can only imagine the level of service we experienced is indicative of Frasier as a whole.
- Paula T.
Shawn Irwin serviced my furnace and air conditioner this morning. I was impressed with his professionalism and consideration for the questions I had. He was informative and polite. Offered many options and explained everything so I understood... Frasier's has always been our choice for furnace and air conditioning. Next year we'll have them replace our water heater (hopefully, it'll hang in there until then). Thank you Frazier's for the great work.
- Iynette K.
Telephone experience was courteous and professional and response service timely. Dan the technician sent was professional and personable. He explained exactly what he was going to do and pointed out any problems we might have in the future and what they might involve and cost. Work was done in a timely manner and he didn't leave before making sure everything was working and asked if there were any other problems at that time that we needed help with. Very satisfied with the service rendered.
- John T.
Prompt, professional & courteous
Excellent customer service
Josh B. Helped us with some plumbing issues. And not only did he do a good job but he was very informative as well. It's always nice knowing that Frasier's has such knowledgeable people working for them and such nice people as well. Thanks again!
I would recommend this service to others for sure.
Dan was really nice and he answered any questions I had. He also was very nice to our 5 cats. I like that I was given a reminder phone call the day before. I would recommend this service to others for sure.
We highly recommend Shawn and Frasier's
Can't say enough good things about our service and our service technician Shawn I. Shawn was very knowledgeable and courteous. We learned a few things from him as well. We highly recommend Shawn and Frasier's to anyone looking for furnace maintenance. Thank you again!
Thank you Gene! You are awesome!
Gene Z. has been my technician several times in the past and most recently in an emergency. He was incredibly professional, knowledgable, he showed concern and empathy to my questions and explained everything so thoroughly. I appreciated his sense of humor as well. He made this situation alot easier to understand and make the most educated decsions without pressure. Thank you Gene! You are awesome!
Could not be more impressed with Adam and Josh and the team at Frasier's plumbing!
We were so impressed with the timely response to our plumbing problem. Almost immediate call back from the office to set an appointment, repair guys here the same day, and excellent service. They did a thorough whole house exam and pointed out other issues that will need attention in the future. Could not be more impressed with Adam and Josh and the team at Frasier's plumbing!
We would highly recommend Frasier's to anyone!
We recently joined Frasier's Home Service Partner Program and are so glad we did. Everyone we have dealt with at their company has been courteous and helpful. Their technician, Gene Z. came out this morning to check our furnace and hot water heater. He was very knowledgeable and professional and personable. He explained everything thoroughly and answered all our questions. We would highly recommend Frasier's to anyone!
Friendly, professional and fast service!
Friendly, professional and fast service! These people call back, schedule you fast, show up and send great people! Dan came to our house when our well pump froze and got things up and running in no time. I had a couple of other minor issues that he was happy to fix while he was already here. Took the time to explain things and even gave me some rough estimates for upgrading our water heater when I asked him about options for that. All around great people and yes, pricey, however you can't put a price on people who actually call you back and are more than willing to come out and get the job done asap, which is unfortunately something that seems to be missing when looking for services in the Northwoods. You won't go wrong with Frasier's!
Gene and Kat were awesome for our service call.
Gene and Kat were awesome for our service call. Kat kept us in the loop and Gene was excellent with our repair.
Turns out a Brady bunch style family of mice and flying squirrels had moved into our furnace and blocked the exhaust. Gene was able to troubleshoot the problem, clean out the deceased rodents and get us back up and running, which was much appreciated as winter temps get old without heat.
Fraiser's has been our go to for HVAC and plumbing for years and that will continue for certain.
Fantastic service from Frasier's today (as usual)!
Woohoo is right! Fantastic service from Frasier's today (as usual)! Prompt response, email profiles of the technicians doing the service, and pleasant, organized people in the office. Email copy of the invoice and quote for possible additional services.
I couldn't be happier with this experience with Frasier's!
very, very efficient
Today we had Gene come out to clean our furnace, very very efficient. He had explained everything. We are looking for options to replace the whole unit. Though it is not an urgent matter. He gave use quite a bit of information to think about. Thank you.
knowledgeable and efficient
Initial interaction with technician Gene was very positive. Seemed knowledgeable and efficient. I have not yet contracted for any work to be done. However, I really liked that he immediately gave me an estimate, in writing upon finishing his initial review.
Dan resolved each and every issue
We had Dan come to our cottage to open up the water/pump this year, rather than doing it ourselves. He was excellent !! We ran into problems as we had a new pump and filter installed the fall before and Dan resolved each and every issue. He was very patient, thorough, and knowledgeable. If you ever need service from Frasier's, ask for Dan if possible!
Vicki M. and Cindy H.