Wisconsin HVAC | Fraiser's Plumbing, Heating, & Air Conditioning

Customer Guarantees
Serving Rhinelander, Wausau, and the Great Northwoods Region

What Good is An Offer if It’s Not Guaranteed?

Trust isn’t bequeathed…it’s earned. And once earned, it has to be nurtured and fostered…never
taken for granted.

That’s just one of the many lessons we’ve learned since setting up shop in 1918, back when Woodrow Wilson was our president

That’s why, and to give you the kind of peace of mind we know you expect, Frasier’s offers you the following guarantees and other assurances for your complete satisfaction :

Service in Hours, Not Days. If your home comfort system breaks, don’t panic. Just call us and we’ll dispatch a technician to your home. We strive to fix your system the same day you call.

You’ll know the price. You only pay a low, flat rate for the diagnosis and repair. You never pay for extra time. And best of all, you know exactly how much it will cost before we start.

Problems Corrected. We don’t just replace parts until your home comfort systemstarts running again. Your technician has advanced diagnostic training to find the real problem, quickly.

No Run Around Charge. Our trucks carry hundreds of parts and supplies. We’ll probably have the exact part you need right on the truck. And if we don’t, you won’t be charged extra for us to get it.

Same Price on Sunday. Even if your home comfort system breaks on Sunday, that’s no problem. We’ll fix it at regular rates with NO OVERTIME charges.

Professional Technicians. We go through an extensive interview and testing process to find the kind of people you want in your home. They’re drug-free, courteous, friendly, neat, and clean.

Service Guarantees Four Times Longer. How many times have you called a company that guarantees their work for 30 or even 90 days? With Frasier’s, you get a FULL ONE YEAR guarantee.

One Day Replacement. If you want to replace your old home comfort system, we can install a new one in one day so you don’t have to go even one night without warm or cool air.

Wide Selection. You can choose from most major brands. You aren’t forced to accept just one.

Cleanliness. Our installers wear floor covers on their shoes, use drop cloths and runners, and vacuum after they have finished.

From Start to Finish. All our employees are fully trained. We do not hire subcontractors who might cut corners on installation.

Performance Guarantee. We promise that your system will operate within a stated temperature variance, whether designed for heating or cooling your home.

Energy Efficiency. When installations are not done properly, efficiency could be cut dramatically. We assure the lowest operating cost on every type of unit we install.

Expert Information. A Frasier’s Comfort Advisor will perform complete sizing and design analysis of your home for a custom installation at no cost or obligation to you.

Friendly to the Environment. We reclaim, recycle, and rejuvenate materials and parts to reduce waste and environmental damage.

Investment Guarantee. You’re assured of the best value. If you find a lower price on the same equipment, installation, and guarantees, we’ll refund the difference plus $50! You can’t lose with Frasier’s.

No Pricing Mystery. You can see our price books, investment guides and discount schedules. We don’t “hide the numbers.”

Superior Follow Through. Your job doesn’t end with the installation. We include maintenance for one year to keep your furnace or air conditioner operation at top performance.

Emergency Technicians are Always on Duty. You get the same prompt, cheerful service whether you call at 2:00 in the afternoon or 2:00 in the morning.

Money Back Guarantee. We don’t know of anyone else in our business that gives you such a bold guarantee: if we don’t meet all of our promises, and you’re not satisfied, we’ll return 100% of your money!

Exclusive “No Lemons” Guarantee. Purchase any new deluxe or premium home comfort system and receive our exclusive “No Lemons” guarantee. Simply stated, if your compressor fails in the first five years of ownership, you’ll get a brand new air conditioner or heat pump. Likewise, if your heat exchanger fails in the first ten years of ownership, you’ll get a brand new furnace. We don’t know of any other companies who would offer you such a long term guarantee of satisfaction and security. Who will you trust with your home comfort needs?